TERMS AND CONDITIONS, WAIVER AND RELEASE FORM

This is an agreement between you (“the Client”) and Hellbent Training, its employees and contractors

By logging into Everfit / Hellbent Training Application the Client accepts all of the following terms & conditions, as well as the waiver and release form.

Terms and Conditions

I. Minimum term and payment subscription

By logging into Everfit / Hellbent Training Application the Client accepts that they have entered into an agreement with Hellbent Training. All training programs subject to this agreement are for a minimum term of 12 weeks.
Total payment for the program may be made via scheduled Direct Debit payment or an upfront lump sum payment. Upon expiration of the minimum 12 week term, the Client will move onto a weekly subscription payment plan that can be terminated in accordance with Hellbent Training’s termination policy.

II. Termination Policy

The Client may terminate the agreement within the 12 week minimum term by paying out the remainder of the minimum term.
The Client may terminate this agreement at any time after the 12 week minimum term, by providing Hellbent Training with 14 days written notice to laurence@hellbenttraining.com.au
The Client may terminate this agreement with in the first 24 hours after signing up, by providing Hellbent Training with notice to laurence@hellbenttraining.com.au
Hellbent Training may terminate this agreement at any time. The Client will not be required to pay out the remainder of the agreement if this is done within the minimum term.

III. Refunds

Payments made to Hellbent Training are non-refundable , including upfront lump sum payments, unless otherwise specified below.
30-Day Money-Back Guarantee:
Hellbent Training offers a 30-day money-back guarantee for only new clients who are not satisfied with the results of their program after giving it a fair try, subject to the following conditions:
The client must have actively followed the prescribed training and nutrition plan for a minimum of 30 days.
The client must attend at least 80% of their scheduled sessions (online or in-person) within the first 30 days.
The client must complete all necessary check-ins and provide progress updates as requested by Hellbent Training.
The client must clearly communicate any concerns or difficulties they are facing with the program within the first 30 days to their coach. This includes, but is not limited to, issues with following the training or nutrition plan, physical limitations, or a lack of progress.
A discussion will be held to assess if any adjustments to the program are needed to help the client achieve better results. This could include modifying exercises, adjusting nutrition, or providing additional guidance.
Failure to communicate concerns during the 30-day period may affect eligibility for a refund, as the client would not have had the opportunity to receive adjustments that could improve their experience.
Coach’s Discretion:
The money-back guarantee will only apply if, in the coach’s professional judgment, the client has made a genuine effort to follow the plan and has communicated any issues or barriers in following the program.
If the client has not followed the program as directed or failed to engage with the coach about issues, the guarantee may not apply.
Refund Process:
The client may request a refund within 7 days after the first 30 days of starting the program, by contacting Hellbent Training at laurence@hellbenttraining.com.au.
Refund requests must be made in writing and provide a clear reason for dissatisfaction along with any relevant information (e.g., missed sessions, challenges with adherence, etc.).
Refund requests made after this 7-day period will not be eligible for a refund.
Hellbent Training reserves the right to deny any refund if the conditions outlined above are not met.
Refund Amount:
If eligible, the client will receive a full refund of the program cost paid (excluding any non-refundable fees, such as administration or equipment fees, if applicable).

IV. Payment suspension

The Client may suspend Direct Debit payments for a maximum of 14 days per 12 week period.
Direct Debit payments will resume automatically upon expiration of the suspension period.
Training programs that are paid for upfront may be placed on hold for a maximum of 14 days per 12 week period.

V. PT Session Bookings & Cancellations

All PT sessions must be booked and paid for in advance for the following week.
The Client may cancel a booked PT session with at least 24 hours notice, in which case your Hellbent Training Coach will attempt to provide another suitable time within the next 14 days. If such a time can not be found Hellbent Training will apply a credit for the missed session, which will reflect as a reduced weekly debit. This credit will be applied to your account within 14 days of the cancellation.
If the Client cancels a booked PT session with less than 24 hours notice the session will be forfeited and the standard weekly charges will apply.
All upfront lump sum payments must be used in full within 12 months of payment.

Waiver and Release Form

I, the Client, understand that physical exercise can be strenuous and subject to risk of serious injury.

I agree that if I engage in any physical exercise or activity, I do so entirely at my own risk.

I agree that if I implement any recommendations for diet changes, including the use of food supplements and fat loss products, I do so entirely at my own risk.

I understand that the onus is on me to consult a physician before commencing any sort of physical activity or nutrition and supplement program.

I agree that I am voluntarily participating in these activities and assume all risks of injury, illness or death.

This waiver and release of liability includes, without limitation, all injuries that may occur as a result of: (a) my participation in any activity or personal training session and (b) instruction, training, supervision, or dietary recommendations by Hellbent Training.

I acknowledge that I have carefully read this “waiver and release” and fully understand that it is a release of liability. I expressly agree to release and discharge Hellbent Training from any and all claims or causes of action and I agree to voluntarily give up or waive any right that I may otherwise have to bring a legal action against Hellbent Training for personal injury or property damage.

To the extent that statute or case law does not prohibit release for negligence, this release is also for negligence on the part of Hellbent Training. If any portion of this release from liability shall be deemed by a Court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect and the offending provision or provisions severed here from.

By agreeing to this release, I acknowledge that I understand its content and that this release cannot be modified orally.